Success Story: Supporting a Large Multi-Site FQHC Through a Successful HRSA Survey

A large multi-site Federally Qualified Health Center (FQHC) partnered with Quality Peer Solutions (QPS) to strengthen its Ongoing Professional Practice Evaluation (OPPE) program across multiple specialties and clinical locations.

The organization faced several common challenges seen in large FQHC systems:

• Limited specialty-specific peer reviewers
• Difficulty maintaining objectivity across internal departments
• Administrative burden of managing provider evaluations across multiple sites
• Need for standardized, defensible OPPE processes aligned with HRSA and accreditation expectations
• Ensuring consistency in provider performance monitoring across primary care, women’s health, behavioral health, dental, specialty services, and allied health providers

QPS implemented a comprehensive external peer review and OPPE program tailored to the FQHC’s operational structure and regulatory needs.

What QPS Provided

• Independent, specialty-matched physician and allied health reviewers
• Standardized OPPE methodology across all clinical sites
• Specialty-specific evaluation tools and scoring criteria
• Quarterly provider performance reviews
• Trend analysis and provider-level summaries
• Secure HIPAA-compliant case management and document handling
• Rapid turnaround times with dedicated case coordination
• Consistent reporting structure designed to support regulatory readiness

The program supported providers across virtually all specialties within the health system, creating a unified and objective approach to professional practice evaluation.

The Outcome

During the organization’s HRSA site survey, the peer review and OPPE process was recognized as exceptionally well organized, comprehensive, and compliant.

Surveyors noted:

• Strong oversight of provider quality and performance
• Consistent evaluation methodology across sites
• Clear documentation and tracking processes
• Objective external review structure
• Meaningful provider performance monitoring and follow-up

The FQHC leadership described the HRSA survey outcome as “more than successful,” citing the OPPE program as one of the organization’s operational strengths.

Client Impact

By partnering with QPS, the organization was able to:

• Improve confidence in provider oversight processes
• Reduce internal conflicts and bias concerns
• Streamline multi-site OPPE administration
• Enhance regulatory readiness
• Strengthen documentation for HRSA compliance
• Create a scalable quality infrastructure capable of supporting continued organizational growth

Today, the FQHC continues to utilize QPS as a trusted external peer review partner to support ongoing quality oversight, provider evaluations, and continuous performance improvement initiatives across its expanding healthcare network.